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Al Baraka Islamic Bank wins “Best Customer Service Bank” award

February 16, 2021
islamic finance

Al Baraka Islamic Bank (AIB), one of the leading Bahraini financial institutions in the field of Islamic banking, has been awarded the ‘Best Customer Service Bank in the Kingdom of Bahrain’ in 2020 by the UK- based Global Business Outlook; established to recognize and reward excellence for organizations all over the world.

The award comes following a number of initiatives by the Quality of Service team at the Bank who set up an effective customer service process, which ensures that customer enquiries and grievances are attended to and resolved in a timely manner.

Commenting on this occasion, Head of Retail Banking Department at Al Baraka Islamic Bank, Ms. Fatema AlAlawi said: “Winning the Global Business Outlook ‘Best Customer Service Bank in the Kingdom of Bahrain’ award stands as a testament to our success in driving customer satisfaction. I would like to extend my gratitude to the Quality of Service team for introducing a successful operation model to optimize customer experience by handling complaints more quickly and effectively. Customers are key stakeholders of our institution; hence incorporating innovative approaches to serve them will continue to remain at the forefront of our efforts at all times.”

Global Business Outlook Awards recognizes business excellence amongst companies that play an integral role in enhancing various sectors and honors organizations for achieving outstanding results that have been acknowledged across the global market.

With its establishment in 1984 in the Kingdom of Bahrain, Al Baraka Islamic Bank B.S.C. – Bahrain has a longstanding track record of delivering excellence, innovation and superior results. The Bank ranks among the leading providers of Islamic banking products and services to its international customers and focuses primarily on developing innovative and distinguished Investment solutions in compliance with Islamic Sharia principles, supported by its sound financial solutions.


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