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Top performing Government agencies awarded with ‘Tawasul’ system for the year 2020

October 13, 2020

His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince, Deputy Supreme Commander, and First Deputy Prime Minister, remotely awarded the top twenty performing government agencies within the National Suggestion & Complaint system, ‘Tawasul’, for the year 2020.

HRH the Crown Prince highlighted Bahrain’s commitment to further strengthening the quality and performance of government services, in line with the Kingdom’s comprehensive development, led by HM the King.

HRH the Crown Prince noted that the Kingdom continues to adopt programs and initiatives aimed at supporting innovation within government work streams in order to further enhance service delivery excellence, to the benefit of citizens and residents.

HRH the Crown Prince emphasised the importance of service excellence when providing government services, adding that the National Suggestions and Complaints System ‘Tawasul’ was launched to further expand and develop government efficiency and performance.

HRH the Crown Prince then congratulated and awarded the twenty recipient government agencies with the 2020 Service Excellence Award, of which 13 had been previously awarded in 2019, and an additional 7 entities added to this year’s list. HRH the Crown Prince commended each government agency for its excellent performance and efficient response within the ‘Tawasul’ system.

The twenty government agencies awarded are as follows:

• The Ministry of Interior through the Customs Affairs, the Southern Governorate, the Capital Governorate, the Northern Governorate, and the Information & eGovernment Authority.

• The Ministry of Education

• The Ministry of Finance and National Economy

• The Ministry of Transportation and Telecommunications

• The Ministry of Housing

• The Ministry of Works, Municipalities Affairs & Urban Planning through the Municipal One Stop Shop (Shamel Municipality Centre), the Southern Area Municipality and the Northern Area Municipality.

• The Ministry of Industry, Commerce and Tourism

• The Ministry of Youth and Sports Affairs

• The Central Bank of Bahrain

• The Ministry of Electricity and Water Affairs through the Electricity & Water Authority

• The Bahrain Bourse

• The Bahrain Institute of Public Administration (BIPA)

• The National Health Regulatory Authority

• The Education & Training Quality Authority

A number of senior government officials attended the ceremony remotely to receive their award and extend their gratitude for HRH the Crown Prince’s continued support towards further enhancing government services within the Kingdom, noting this reinforces service excellence, efficiency and development across all sectors.