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BisB succeeds in rectifying technical issue in less than 12 hours

September 28, 2021
islamic finance

Bahrain Islamic Bank (BisB) systems faced a technical issue on Sunday, September 26, which led to system malfunctions in the Bank’s ATMs, digital platforms and BenefitPay application. The IT team were able to rectify the issue and resume operations across all banking services in less than 12 hours.

BisB was keen to immediately notify customers of this emergency glitch, informing them through the bank’s social media channel and its text messaging service that the issue has been resolved and services have become available once more.

BisB emphasized that the temporary outage of some of its services was not in any way a result of any cyber-attacks, as has been erroneously exchanged by certain unprofessional and haphazard social media posts. The Bank reassures its customers that it takes information security very seriously and will continue to strive to safeguard its systems and customer records. Furthermore, BisB sincerely apologizes to its customers for any temporary inconvenience caused by the outage and thanks customers for their loyalty and support.

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