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Nissan expands aftersales network to over 60 outlets across the Middle East

December 19, 2021

As part of its continuous commitment to maintaining customer convenience, Nissan reached a new milestone this year with the expansion of the brand’s aftersales network to over 60 service facilities across the region. With the inauguration of three new service facilities in Qatar and Abu Dhabi markets, Nissan’s established network of service centres across the Middle East serves as a testament to the brand’s sustained dedication towards customer satisfaction.

With the newly established service facilities, the Nissan regional aftersales network now offers an overall capacity of over 2,500 vehicles per day, allowing for over 700,000 vehicles per year to be serviced across 10 Middle East markets comprising Abu Dhabi, Bahrain, Dubai, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar and Yemen. Owing to the rich history and heritage of the legendary Nissan Patrol in the region, Nissan also caters to customers with two dedicated Patrol service centres located in Kuwait City and Dubai.

By supporting and assisting partners in local markets, Nissan ensures customers receive exceptional service and satisfaction at all outlets across the region, in alignment with the Nissan Retail Concept (NRC). Embodying the new brand identity, the newly opened facilities are built on NRC principles and offer customers a seamless experience across multiple touchpoints, through optimized layouts of the facility, service processes, and digital environments. This in turn provides customers with a globally consistent brand experience that surpasses expectations.

Commenting on the opening of the new facilities, Andrew McLaughlan, Aftersales Director at Nissan Middle East, said: “Customers remain at the core of our operations, and we are determined to continually improve their experiences and ownership journeys to exceed expectations. It is with the support of our trusted partners that we are able to deliver on our strong commitment towards customer centricity. The continuous expansion of our world-class aftersales facilities allows us to cater to the evolving aftersales market in the region, and provide customers with quick, efficient, and high-quality service that has been synonymous with Nissan over the past six decades.”