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Gulf Air launches its Cabin Service Manager Leadership Training

February 22, 2023

Manama, Feb. 21 (BNA): Gulf Air, the national carrier of the Kingdom of Bahrain, recently launched its Cabin Service Manager (CSM) Leadership Training, where they will receive first-hand training on putting the customers first and delivering the highest quality standards of service on consistent basis. The Leadership and 'Train-the-Trainer' Program will be delivered over the course of two weeks by MSB - an award-winning UK-based consultancy firm with over 30 years of global experience in research, consultancy and training services.

Speaking at the event, Gulf Air Chief Executive Officer, Captain Waleed Al Alawi said 'Gulf Air has been on a journey to excellence, proven by many accolades the airline acquired in 2022 – and the Skytrax Award for ‘Most Improved Airline 2022’ was the ultimate proof and the industry’s recognition of our continuous improvement. I am delighted that we are building on this success and investing further in the development of our human capital through this important CSM Leadership Program. I trust that our CSMs attendance of this program will equip them to ‘raise the bar’ with their cabin crew colleagues onboard the aircraft and to ensure that we deliver the highest quality standards to our customers consistently.'

A combination of CSMs, line checkers and instructors are participating in MSB’s CSM Leadership Training, consisting of topics that include Cultural Awareness, Customer Service Excellence, Giving Feedback, Communication & Influence and Enhancing Standards/Quality Control. The national carrier continues investing in the training and development of its human resources, as it firmly believes in the importance of its people to achieve the goals of its strategy.